Best Western Brook Hotel Norwich

On recently staying at this hotel ( which resembles an old peoples home) I accidentally left behind my blouse and my vest top on the back of the bathroom door, I called as soon as I realised and was informed that housekeeping would check and I would be called with an update, no update given after a few days so I called reception and was told that my belongings had been found and could be posted to my home address, I offered to collect as was travelling that way so arrived as planned a week later. On arrival I was Informed that they didn’t know where my belongings had gone and that when the member of staff was back on duty that had my belongings, they would call me and let me know and send me my belongings. No call received and after countless calls to get an answer I feel I have been completely messed about and ignored. I would not advise anyone to stay at this hotel as they clearly have no regard for their guests satisfaction and are evidently incompetent in working together as a team. I have taken to emailing rather than calling the hotel but have been given a rude blunt response stating “ the information sheet you would have been given upon check in it is also stated in the guest letter in the rooms the following: "the hotel is not responsible for any loss or damage to guest possessions." Kind regards “ Disgraceful level of hospitality!! Would avoid at all cost!

the hotel bedroom were excellent and the walkin shower very good the food was excellent the breafeat fry bread very good the staff helpful the lady from japan very good dinner choose very good keep up the good work tony mbe