Guest User
September 16, 2023
I am writing directly to you as I felt it very important to share our recent experience at one of the Relais and Chateaux/Michelin guide hotel resorts. It is with sadness that I find myself writing to you but do it in the hope that this is seen as constructive criticism to improve what is on offer in that establishment. “Apathetic desire for attention to detail. Style over substance!” I acknowledge that what is written is a personal account based on personal observations and experiences. I felt it important to share them given that the hotel holds itself in such a prestigious position of being categorised as a five star hotel and worthy of inclusion in the Michelin guide. I have never stayed in a resort quite like this. Sadly though not for particularly positive comments or critique. 5 night stay in a Sardinian hilltop hamlet - 27 rooms including 3 suites. Idyllic spot, perfect sunsets, stunning views surrounding with the backdrop of vivid mountains. Very close to San Pantaleo, a really beautiful, buzzing little village. A 6 min car journey and 35 minute walk. We enjoyed several evenings at the bars and restaurants here. Arrival Reception staff provided us with a pleasant enough welcome on arrival. Porter attended to luggage and placed in the room. We were offered a small glass of Prosecco, which was much appreciated. We were shown to our room, glancing over the pool area and breakfast room Evening meal on the terraza Concept of sharing starters/main course only option. Food nice, but little for the vegetarian palate, leaving one guest satisfied and one underwhelmed. An elevated price overall , but not unexpected. Eye watering and expensive wine. I am a seasoned traveller and experienced restaurant hotel guest. Yet the mark up on the wines was extraordinary. Breakfast Average at best. Constantly having to ask for glasses, orange juice, fresh fruit. On one morning it was even questioned as to why I wished for more white bread. The replacement of these items are basic and fundamental to any breakfast service, let alone in a five star resort. It shouldn’t ever require guests to advise what needed replacing. Why would you not use the outside tables and make the most of the wonderful views in favour of the offer of inside tables and patio doors closed over?! I have considered this over and over and cannot come up with a fathomable excuse. Especially given they were unable to accommodate all guests arriving on our last day due to everyone arriving at a similar time. As such pushing them into a so called overflow area in the daytime restaurant. How to make guests feel unwelcome. Italian guest on phone at breakfast was simply rude. Clearly lacking in manners and etiquette himself. It would be courteous to other guests if a blanket rule of no phones was applied to the restaurant areas. It is a private and tranquil space, guests enjoying their holidays. We should not be subjected to hearing the trivialities of others. Room Welcoming lett