Mercure Oxford Hawkwell House Hotel

The room is relatively spacious, and the facilities in the room are relatively simple. The heating is a Japanese wall-mounted air conditioner without a radiator and is quiet. The breakfast is very British style and can be ordered a la carte. The waiter is very enthusiastic!

It's very big and the house looks very nice.

Except that the hotel is not located in the city center and the main meals are in the hotel restaurant, other parts are very good. recommend

Horrible hotel, terrible service On the first night of my stay at the hotel, my car was parked in the hotel's ground parking lot, right at the entrance of the hotel lobby, next to the camera. What was terrible was that my car was smashed that night, and the passenger window was smashed. My suitcase and bag were stolen, but the hotel showed no apology or comfort to me, and refused to provide surveillance video to the police, making the case untraceable. That morning, the hotel called my room to inform me that my car had been damaged without any apology. When I called the police, I asked the hotel staff to communicate with me. The police asked what time it happened, and the hotel staff replied that it was around 5 a.m. (so I believe she had seen the surveillance and knew it happened at 5 a.m.). After calling the police, the hotel staff asked me if I wanted to see the surveillance video. I naively said that we would watch it together when the police came. As a result, the police did not come that day. When I asked to see the surveillance camera in the evening, the hotel staff's attitude changed completely and said that they could not show me the surveillance camera and that I needed to wait until the police came to show it to the police. When I checked out on the third day, the police still hadn't come. I asked to see the surveillance camera again but was refused. For tourists, we couldn't wait there to solve the case, so we had to leave. A few days later I received a text message from the police, who said the hotel told them the surveillance camera was broken so there was no video and the case could not be traced. During this process, no one in charge of the hotel appeared and apologized to me, as if this matter had nothing to do with them. This shocked me. It is hard to imagine that this is the service that a four-star hotel should have. , this is actually a service provided by hotels under the Accor Group. If you are not worried about your safety, stay at this horrible hotel. Terrible hotels, terrible services On the first night of my stay at the hotel, my car was parked in the ground level parking lot, just outside the hotel lobby, with a camera next to it. What was terrifying was that my car was smashed that night, the passenger window was smashed, and the luggage and bags in the car were stolen. The hotel did not apologize or comfort me, and refused to provide surveillance footage to the police, making the case untraceable. That morning, the hotel called my room and informed me that my car had been smashed without any apologies. When I called the police, I asked the hotel staff to communicate together. The police asked when the incident occurred, and the hotel staff replied that it happened around 5 a.m. (so I believe she had seen the surveillance, so she knew it happened at 5 a.m.). After the alarm, the hotel staff asked me if I wanted to watch the surveillance video. Innocently, I said to wait for the police to come and watch it together. As a result, the police did not come that day. When I requested to watch the surveillance at night, the attitude of the hotel staff changed 180 degrees, saying that they could not show me the surveillance and needed to wait for the police to come and show it to the police. When I checked out on the third day, the police still didn't come, and my request to watch the surveillance was rejected. For tourists, we couldn't wait there to solve the case and had to leave. A few days later, I received a text message from the police stating that the hotel informed them that the surveillance was broken and therefore there was no video recording, making the case untraceable. During this process, no hotel manager appeared and apologized to me, as if this matter had nothing to do with them. It shocked me and made it difficult to imagine that this was the service that a four-star hotel should have. It turned out to be the service of a hotel under the Accor Group. If you are not worried about your own safety, you can stay at this terrifying hotel.

The location of this hotel is good, and the appearance of the hotel is also very good. However, I didn't expect that the room was not clean enough. The quilt had an indescribable musty smell. Not recommended!

Beautiful and comfortable environment, except that the lighting in the room is dim. Parking is also very convenient, close at hand.