Guest User
January 11, 2024
I enjoyed my stay because it for relaxing for me. However, there were little that made it not so great. 1. The bathroom had this horrible used toilet/sewage smell, there were stains and dried soap on the wall and in bath. I mentioned it to reception and no one addressed it. The following day I called reception again and housekeeping came quite late to sort the problem. Sadly, not long after smell returned. At this point I gave up. 2. The rug was not cleaned properly, I had to pick up dirt and crumbs from the floor. 3. The balcony cushions were dirty. 4. There were no instructions for the AC and ceiling fan (wasn’t your standard AC/fan that common sense would have helped) 5. The language barrier with housekeeping was a little frustrating. I assumed a little English would have been an essential requirement for housekeepers, given that a lot of English and foreign travellers stay here. 6. I didn’t get a Dnd door hanger. I asked housekeeping using google translate and she didn’t get back to me. 7. The ***** light under the bed wasn’t working. P.s. upon arrival the telephone wasn’t working so I couldn’t reach reception. Being on the 10th floor and going down to inform staff wasn’t great. They did fixed this when I stepped out. (It wasn’t straight away) After all the above and more I gave up with involving reception as they took forever to get back and when asked the replies were blunt. I imagined with the way things looked, my room was rushed with no attention to detail. I was only there for 3 days, I didn’t want to get stressed about it. The good: 1. Beach is about 5 mins walk away 2. Absolutely loved the all inclusive meals 3. The room was really lovely and spacious 4. The balcony view was nice Note: 1. Not much indoor facilities, so if it’s raining you’re stuck at the bar area with everyone else. (It rained whilst I was there and everyone was pretty much stuck with not a lot to do.) 2. The doors didn’t have a peep hole. Not great if you’re a solo traveller 3. It’s a family hotel, so be prepared for children.