Douglas
September 19, 2023
Where do I even start, first night I hand washed our 7th floor/room with Lysol wipes because it was so dirty and we had a 5 year old child with us. That night as I was falling asleep suddenly a mouse popped out from under the bed, hysterically I called the front desk, the male at the front was super kind and tried to make things better with placing me on the the same floor but different room to which I replied if there is a mouse in my room on this floor there is going to be more! He let me know of a “newer suite” on the 10th for. We had a 4 night booking and ended up leaving earlier than expected and going to the Crest. Front desk wouldn’t reimburse for the one night because they “accommodated an upgraded suite”. Although that upgraded suite still showed signs of mouse droppings in the main hallway (curtained area) of the 10th floor. I was unable to relax throughout the stay in fear of seeing another mouse! The “newer updated” room still wasn’t newer, the shower curtain had a yellow stain on it, and the sink had dish stains that I scrubbed out. All in all it was an extremely stressful stay, I have photos to prove it as well.