Hello everyone, everything good?
Our stay at your hotel had several problems, which left me and my family embarrassed.
We went with my two children, a 3 year old and a 1 year old, the nanny, and my wife. I went to work so I didn't have time to help with the children.
First, our minibar wouldn't turn on, and the kids' food got spoiled. My nanny's sofa bed was broken and she couldn't sleep, which was replaced after much insistence, as the hotel receptionist named OVI didn't want to do it, I had to call the manager. This receptionist was very rude and rude, she laughed at our despair and made jokes. I have never experienced this in my entire life, being a family man and a businessman with a well-known company that has always been respected. Finally, on the last day we asked the OVI receptionist for cleaning for 10am and it was not cleaned, we asked again at 1pm and it was not cleaned, when I arrived from my meeting, after asking for the third time at 5pm, it was not cleaned. My children needed towels, clean bedding and nothing was done. I had to go down around 9pm to speak to Alex, the hotel manager. He was very helpful and gave us towels. He apologized and said he would cancel the last night's charge. But early the next day at checkout we were charged by the OVI receptionist, who helped us again. She joked with us, disrespecting my wife and saying that if she wants, she will give me 50 dollars for breakfast in the morning.
When we booked the hotel, we saw that the name is