Anijanette
November 29, 2023
I reserved two rooms for my mother, and my brother for three days. The rooms were on the third floor, my mother is not able to walk up and down the stairs. They actually got a first floor room for her. The elevator would go up but it would not go down. The next morning I picked them up we returned to find my mom's things not in her room. They only reserved the room for one night despite the fact, they we had reserved a room for three nights. I don't understand why they were confused about reserving a room for three nights.