y HOTEL~Sanya

It was a really nice experience. It was my first time to enjoy such a comfortable hotel. However, the hotel's design and landscape are completely impeccable, and everything from pick-up to check-out was very smooth and considerate. The hotel also has a swimming pool, and the housekeeper is also very patient to help answer various questions. There is also a restaurant in the hotel which is also very good, and the head chef will personally inquire about the dining experience. It’s really worth it, highly recommended.

One thing to say, the room is very good, the design is very good, the Western chef, the afternoon tea are good, the waitresses are very good, the registration is very gentle, the butler wearing a black T-shirt is also good. But I probably won’t choose to stay here again next time. My friend was lying down on the sofa in the hotel lobby to take pictures. A male staff member wearing an off-white shirt immediately darkened his face and got angry at us and said that we are not allowed to lie down. What does it look like to take pictures while lying down? . After staying in so many hotels, if you are dissatisfied with the guest's behavior, you can give suggestions with a kind smile instead of getting angry with the guest with a straight face. For a room fee of more than 3,500 per night, we are here to see you to train the guest. Do you want to be good? For better services, go to Haitang Bay.

We came to the hotel to check in at 3 p.m., and the luggage arrived at the hotel first. When we came to check in, the staff didn’t seem to know what we were doing. We were surprised. Another staff member at the front desk was talking on the phone about the work content, saying loudly. Details such as last year's labor costs continued to cover the entire time from check-in to waiting for the room. The staff asked us to wait for a while, and gave us refreshing refreshments, which were delicious. The design style of the whole hotel is very good. Thank you. It’s good. The problem is also here. Due to the structure of the hotel, the privacy of the guest rooms is poor, and the sound insulation is very poor. In addition, there are many foreigners who check in and take pictures, which can be clearly heard inside the room Every sentence of their conversation, when they opened the door in their nightgowns, they met the eyes of the person taking the photo. Hotel facilities: y coffee and y kitchen are independently operated, so the products are very stable, and the taste is very good in all aspects. Except for the coffee bar, the hotel is indoors, and the rest are semi-outdoors. There is no air conditioning, and it is very stuffy. The staff told me that takeaways are not allowed. Eat in the room, you can only eat outside. The water in the hotel swimming pool is very dirty, you can only take pictures, you can't go into the water, and no one goes into the water. Room: The overall look and feel is good, the floor-to-ceiling glass + outdoor landscaping is a plus, but the details are poor, such as the alcove light in the shower room with exposed wires, the lighting sleep mode is fully off without low-level lighting, the air conditioner keeps making regular noises, and the bedding Very ordinary, the quilt cover is airtight and stuffy in the middle of the night, you wake up hot or cold, the pillows are neither soft nor supportive, the inner cores of the two pillows in the double bed room are not the same, the bluetooth speaker rings by itself in the middle of the night, like an alarm clock, it is hot when you take a shower The water temperature is not enough and unstable, like the solar water heater of the farmhouse, the shower is not pressurized and blocked, and the shower experience is very poor. This is unbelievable for a hotel of this price. Service: The most disappointing point is that the team lacks professionalism and service awareness, and the communication is blunt and unenthusiastic. From check in to room service, I asked for an ironing machine. The staff asked me how long it would take to use it. I was stunned and didn’t know How to reply, she emphasized again, how long do you need to use it? Later in the evening, the staff asked to return the ironing machine because there was only one in the entire hotel. As a resort hotel, if you don't have a proactive sense of service, you will fail. I flew half of China to come here for vacation, not to think, game or discuss with you. Summary: At the same price, it can’t compare with Capella Edition Mandarin Oriental’s service package and resort feeling, and it can’t compare with Anyu’s comfortable and considerate service in the same category. I can only be an internet celebrity check-in homestay, that’s all. I came here for Xie Ke and returned with disappointment. peace out

The environment is the selling point. Other food and beverage services are not up to par. No one cleans during the stay. The breakfast is monotonous. The room is gray and big. I have rhinitis. I had to cut off the water for repairs on the first night and rushed back to the hotel to wash up. I didn’t get back to the hotel room on the second night. Clean up 😂

一百分 7張圖足以表達了我的喜歡 本次海南8天行程中最愛的民宿 沒有之一！ 訂房後酒店來電話才知道 還贈送了一份西班牙海鮮飯兩人套餐！好吃到忘記拍照！另外住店客人咖啡可以無限續杯！這兩個驚喜都是目前住過的相同價位民宿中從沒有過的服務！太棒啦！

和朋友一起來的，在app上找了好幾家特色酒店對比了一下，最終訂在了 aranya.sanya 的 y.HOTEL了，果然沒讓我們失望，從機場到酒店一路風景都很好，一下車印入眼前眼前的是米白色的y.KITCHEN字樣，剛開始還以為走錯了，進入酒店廳內服務人員超熱情的接過我和朋友手上的行李，帶引我們來到前台辦理入住手續，服務小哥幫我們把行李放到房間去了，酒店經理Mia過來帶我們參觀了酒店，給我們講了各個區域的功能，環境真的是超讚，整個酒店都很好安逸，讓人身心放鬆，介紹完了帶我們去咖啡廳先休息了一下，我們剛坐下沒一會，這時服務人員把咖啡也給我們端過來了，喝完咖啡接下來的行程就是我們自己安排的了，第二天離店的時候酒店經理Mia還送了我們一些當地的特產和酒店甜品，非常開心的一次旅行，值得推薦👍👍👍

整體設計簡約又大氣，房間面積夠大，下沉式的庭院空間靜謐又舒適，特別喜歡衞生間的設計，面積夠大抬頭窗外皆是一抹綠。沒想到提供餐飲整體品質出奇高，同時整體服務貼心又温暖，是一次美好的入住體驗。

年底度假，看了很多攻略選了y hotel，區別於海邊酒店，這裏的空氣都散發著安逸，從辦入住時的大堂開始，就被安利到了，更像朋友家的客廳，俯視能看到去客房的走廊，隨行管家介紹，這邊一共就幾個房間，每個都有獨立小花園，進了房間真的看到一整面的空間都是綠植，床品手感很好，洗漱台的用品，也能看出來很用心準備，是個特別開心的旅行。

來三亞散散心 在網上一直看酒店，想住一個舒適的地方！ 看到好多友友們，發了這家y.HOTEL！種草啦. 整體更乾淨清新，進來很舒適寧靜！ 酒店的也很乾凈，有一個超級清澈的下沉式泳池。遊了一會會~房間的拖鞋 很舒適！準備的小吃太好吃啦～ 真的很好！值得體驗！