Sonesta ES Suites Chicago - Schaumburg

Great value, great location, clean and comfortable

In major need of updating. Faucet on kitchen sink was loose, falling off. Headboard scratched up. The HVAC system terrible. Either too hot or too cold, impossible to get the temp right. Lousy toiletry options. Conditioner pump in shower was clogged/did not work..

we stayed there 4 nights and the lobby folks were helpful and the breakfast was not bad at all. we stayed in the large 2 bedroom place that was a great deal.

There was no hot breakfast available although it was highlighted as part of the stay at the hotel. Not all bathroom products were restocked in our room and there were no linens for the pull out bed. Our stay was ok overall, but we did expect to have breakfast included as well as the toiletries we needed.

I did not enjoy my two night experience. I planned to stay longer but the place was not enjoyable due to several inconveniences. The accessibility is limited. The top floor is not accessible by an Elevator. If you have a lot of stuff there can be a lot of pathways and stairs to navigate your stuff up to all by yourself with no assistance. There are a lot of trip hazards on the stairs and pathways. Call ahead to request a ground floor or the main building if you can’t get a main floor. The top one bedroom king suite was not well maintained or as pictured in the listing. The bathroom door did not close due to water damage. The paint was peeling. The living room furniture is not very comfortable. Amenities are limited. Such as cooking essentials. Overall the appliances and the suites need to be maintained better. Needs some TLC and some updates! Such as wall paint, dishwasher cleaning, fridge making noise, light bulbs out on oven, bedroom doors do not close properly, closet rod broken…etc…. There is YELLOW Overload! Overall the staff were friendly and tried their best to help. Their power is limited. The cleanliness is basic. I wish it was better. Definitely not the worst place overall however it does not have any luxury feel. I did not try the breakfast, the beds are fair and comfortable. The hard water is hard on your skin. The bathroom is small the toilets are small. The one bedroom king is not a great layout. I wish they offered in unit laundry.

Its great because the rooms are apartments so there is plenty of space. Our room smell like pot smoke all three days because the people below us were smoking very night. The staff was sometime friendly and sometimes seemed annoyed that I thought there might be coffee available at 7:30AM. Shower didnt have shampoo, kitchen sink didnt have soap, sofa bed didnt have sheets or blankets. I may stay here again because I like the large rooms with bedrooms but I wish it was run better.

There is no hot breakfast being served at this property. If I had known that, I would have cancelled the reservation. Needs to be take off the website.

staff was hit or miss. room was missing some essentials. It felt less safe than I would like.