Waiting Hotel (Shanghai Xujiahui Branch)

Awesome hotel, the kind that uses just some floors of the building, but still very good, clean, with great service and awesome location, with a shopping mall just on the opposite side

This is an honest and sincere review. Our one-month stay in China across 9 cities was marred by the WORST experience at The Waiting Hotel. The hotel staff preferred local Chinese customers who will likely be returning customers, leaving foreign visitors (who will likely stay there once) feeling unwelcome. On my second night, I was aggressively confronted by a local guest in the laundry room, and the hotel staff failed to handle the situation competently, escalating it and leaving me traumatised. I tried to send a formal complaint letter after checking out, but I was unable to reach the hotel. The hotel's location is inconvenient - minimum 10-mins walk to the nearest subway station. Calling for a Didi is also inconvenient due to the hotel's location on a main street, where cars cannot stop easily. Be prepared that local Didi drivers will shout at you for this reason. Additionally, the hotel facilities are dated and damaged, with damp towels, damaged door handles, and a malfunctioning AI system controlling the lights and curtains in the room. With only THREE washing machines and dryers for this crowded hotel, and an outdated dryer that takes about 2.5 hours to dry a full load, the hotel's amenities are insufficient. Breakfast options and seating are limited, and the corridors are cluttered with cleaners' trays and trolleys day and night. Avoid The Waiting Hotel. Stay elsewhere to avoid a similar experience to mine. There are plenty of better options in Shanghai like Atour Hotel, Orange Hotel, Hanting Hotel, or Ji Hotel. 这是一篇诚实而真诚的评论。 我们在中国住了一个月，去了9个城市，但在唯亭酒店的住宿经历是最糟糕的。酒店员工更倾向于本地中国客人，因为他们很可能会成为回头客，而外国游客（很可能只会入住一次）感到不受欢迎。 在我入住的第二个晚上，我在洗衣房被一位本地客人无理的对待，而酒店员工未能妥善处理这种情况，导致局面升级，让我受到了创伤。我尝试在退房后寄送正式投诉信，但未能联系到酒店。 酒店的位置不便——步行至少10分钟才能到最近的地铁站。由于酒店位于主要街道上，汽车很难停靠，因此叫滴滴也不方便。请做好准备，因为当地滴滴司机会因为这个原因冲你大喊大叫。 酒店设施陈旧破损，毛巾潮湿，门把手受损，控制房间灯光和窗帘的人工智能系统发生故障。这家人满为患的酒店只有三台洗衣机和烘干机，而且烘干机老旧，需要大约2.5小时才能完全烘干一整套衣物，酒店设施明显不足。 早餐选择和座位有限，走廊整天都堆满了清洁工的托盘和推车。 为了避免和我类似的经历，请选择其他地方入住。在上海，有许多更好的选择，比如亚朵酒店、桔子酒店、汉庭酒店,全季酒店，或如家酒店。

All in all very good! I highly recommend this hotel! and the price is also good

excellence room service,sincere smile hanging on the face all the time, especially, front desk beauty 张春雁willing to go extra miles to achieve on behalf of guests. Appreciation from deep heart Ian

Location is very good, 2 km approx to Shanghai ever right convention center, many coffee shops and western and indian food choices , super market is across the road in 1921 nanyang square, just that the heaing temperature t is too much in room so had to ask for a fan to cool down

A very nice hotel. The location was a bit far from attractions, but the staff and everything very nice.

This was a clean and modern hotel. Loved the area and shopping centers around it . We had a better experience here than staying near the Bund area . The rooms were big . Good view + gym and laundry . The breakfast wasn't impressive but good enough. I might stay here again next time in Shanghai. The only negative thing was that staff couldn't speak english and we had to use google translator all the time. We managed to get some discounts for staying longer in this hotel.

Simple, clean and affordable price hotel. Good deal!

Great hotel! Excellent location, very clean room and comfy bed.