HUALUXE Shanghai Changfeng Park

Hualuxe Hotel is still as good as before. The hotel location and environment are very good. The service attitude of the front desk is always smiling, warm and thoughtful. I feel at home. Especially Simi's service is unforgettable. Hualuxe Hotel is worth recommending. It treats guests very well.

The decoration style is elegant and grand, which is my favorite style, Chinese style. The room is spacious and bright, fully equipped with Dyson hair dryer. The front desk service is enthusiastic, and the lady in charge of the guest experience Simi is kind and warm, which is great. The environment is still very good, quiet and beautiful😊

I stayed at Hualuxe Hotel and would like to thank every staff member for their warm service. The hotel is in a good location, opposite Changfeng Joy City. The room is also very comfortable, with complete bedding facilities. Simi's service is very enthusiastic and I am very satisfied. When I checked in, I told the lady that I wanted a quieter room, so she helped me choose a room on the 20th floor, which is still very good. I will still choose it as my first choice next time.

I stayed here once in 23 years and had a very bad experience. The hotel staff took the initiative to add me on WeChat and said they would treat me well next time I come back. I had dinner with friends this week and decided to stay in a hotel for one night, with two rooms for 4 people. I thought of the hotel staff on WeChat, so I took the initiative to ask if there was any discount. The staff replied that there was a group purchase for 799 for double beds➕breakfast for 2 people. , but I still need to confirm with the hotel front desk whether it can be used. She can't give any discount. I expressed my understanding and then contacted the hotel myself, and the unpleasantness began ~ ① I called the front desk of the hotel myself. The front desk said that there was a room tonight but group purchasing was not available. I could only book a twin room for 926 yuan. I mentioned that my last stay was not good and I asked if I could make a special application this time. They refused directly. I transferred the call to the reservation department at the headquarters. The staff member Miya was stiff and cold, like a robot AI, and refused my request! ② Our friend is a group of 4 people, 2 boys share a room, 2 girls share a room. The 2 boys booked a deluxe twin room. When we checked in, the front desk informed us that this room type was no longer available and asked us to cancel and rebook. Can my friend Shun upgrade? Regarding the room type, the front desk replied that there were no rooms available, and they communicated back and forth for a long time. Finally, they were given a double bed room for 2 boys without any apology! ③In my room, the guest room cleaning did not organize the products in the toiletry box. There was only one toothpaste, which was not enough! ④The hotel called me back in the afternoon after check-out. I told me about my unpleasant experience. The rumor said that I would be available for my next stay, but I couldn’t believe it! ! ! di The overall service is really unsatisfactory from beginning to end! The last return visit was not satisfactory either!

This time I came to experience the parent-child room, and the experience was very good. On the first day of check-in, Simi helped us check in. I asked if takeout could be delivered to the room. Simi took the initiative to add WeChat to arrange things during the stay. It was very thoughtful and considerate. The hotel is very novel as a whole. The floor-to-ceiling windows in the room can see the lake park. The view is pleasant when the weather is good, and the room is fully stocked with children's products. It was very comfortable to stay with my family, and the service attitude was very good. I highly recommend it!

Hualuxe Hotel is as good as ever. The spacious and comfortable environment and exquisite decoration of the hotel make people feel extremely comfortable, and the breakfast is also rich and varied. What I praise even more is the excellent service attitude of the hotel staff Reina, Simi, Simon . She always smiled and provided me with various help warmly and thoughtfully, making me feel at home. In general, Shanghai Changfeng Hualuxe Hotel is a luxury hotel with first-class service and complete facilities. It is highly recommended to all friends who come to Shanghai for tourism or business trips!

The front desk service attitude is good, the service is warm and thoughtful, the hotel is newly opened, the facilities are new, the staff inside are very enthusiastic, and everything is good. The room is clean and hygienic, spacious and bright, the location is good, Simi is enthusiastic about maintenance, very satisfied