290 Reviews
Artyzen NEW BUND 31 Shanghai
Shanghai|2.34km from SanLin MinSuGuan
I have never given a negative review on Ctrip, and this time I really have to give a big bad review.
Let’s talk about the advantages first: all the staff I encountered were greeted with smiles, and they were serious about solving problems. The service was excellent, but the various hardware and supporting facilities were compromised.
The problems I encountered in just two nights include: 1. The air conditioner was cold. On the first night of my stay, the air conditioner was turned on for most of the day and I felt cold even when I showered. 2. The design of the room circulation and facilities is super unreasonable. The shower and bathtub are together without any partition. The door is opened at both ends and cannot be completely closed. Moreover, I did not see anywhere to put clean clothes or change dirty clothes from beginning to end... ...I don’t know if there is any special purpose behind this design, I’m sorry I can’t get it. 3. The water temperature in the bathroom cannot be raised. The answer we received was that the floor we live on has not been occupied for a long time, so it will take a long time for the water to get hot... And we have already stayed on the second night, and the water is still not hot... This Do you think the reason is scientific? 4. The breakfast is hard to describe. It feels like foreigners are trying hard to make Chinese food. It doesn’t matter that the breakfast buffet has few choices. The wontons and noodles are kept warm in a thermos bucket. What’s the point of adding soup when the guests want to eat... and takeaways? no difference. Objectively speaking, the Western-style breakfast is okay, and the coffee is delicious, but the Chinese food is really unnecessary. 5. The front desk phone always fails to get through. It is no exaggeration to say that it takes at least 3 calls every night to get through. This is why I gave up the complaint on the first night. If I have time to call, I might as well solve the problem by myself. As a result, I still had to call several times on the second night before getting through, and the reply I got was that I was talking to other guests at the time. It's so busy that there is only one person working at the front desk at night. This is the only complaint I have about the service.
Finally, although the exterior design of the hotel is still very unique, I advise those with children to stick to the Shangri-La next door. Don’t be like me and think about trying a new hotel. This hotel is really unfriendly to families with children.
Outstanding
588 Reviews