Guest User
August 28, 2023
The hotel itself was fine, overall, the staff friendly enough. However, they forgot to mention at the time of the booking that a few metres outside the hotel opposite our bedroom window was a two day music festival, playing extremely loud music until after mid-night, then the crowds outside shouting, booking cabs, which didn’t exist etc. the final straw was at 3am, four guys completely inebriated were shouting, the staff did little to prevent the nuisance, and suggested that given the festival was for two days only, we needed to accept the fact. Not impressed and formal complaint to Best Western to follow.