Elizabeth
December 14, 2023
What I liked: hot tub was large and clean with available towels. Pretty grounds. Nice, helpful bartender who made great suggestions. Responsive security guard, who was kind and did more than what was expected.
What I did not like:
1. obviously broken refrigerator that wouldn't close and had a damaged gasket. There was water leaking across the floor and the instead of replacing the refrigerator, I was told that the refrigerator was working normally and was just going through an auto defrost cycle. I had to move the towel moat out of the way to get to the bathroom. Well, it continued to leak and be warm, and went through this cycle, noisily, all night.
2. No shampoo, but instead had body lotion in the shower. I accidentally washed my hair with body lotion and had to try and wash it out with body wash. I was not successful. My fault, I know, but there was no shampoo.
3. No ice bucket liner.
4. ANTS! Ants were in one of the beds. The other bed seemed fine until the morning when there were ants there, too. And then ants in the shower. Ewwwww!!!!
5. No one at the reception desk to help fix the problem(s) at first. Just an empty lobby.
6. When someone was at reception, her response to my concerns was to say that she could give me her manager's card. No customer service, no guest relations. Did not care at all.
I would not stay here again. There's got to be a better place that's clean, has working appliances, customer service, and the advertised amenities.