onceatravelernowada
July 27, 2022
I made a last-minute booking at Crown Sea Hostel while on a bus en-route to Tel Aviv. I booked a lovely room at Crown Sea Hostel, and noted that I would arrive after 1:00AM. I received emailed confirmation of my reservation, and mistakenly assumed that everything would be OK. It wasn't. When I arrived at the hotel, there was NOBODY to let me in. I called the phone number on the outside of the building and sent an email to the address on the website. I got NO RESPONSE. I waited at the entrance of the hotel until I thought I might fall asleep. After that, I walked the streets of Tel Aviv until I was finally able to find a room at another hostel. That was at 3:30AM. In the morning, I called the booking service (Agoda) to tell them what had happened. The customer service rep reached out to the hotel manager, who, in turn, told her that he never had a room to rent in the first place! To his credit, the manager did agree to issue a refund. Agoda tells me I should see it within 30 days. Also, to his credit, the manager did try to text me through Whatsapp to notify me of the mixup. The only thing is... I didn't use Whatsapp to make the reservation, and only check it sporadically, so didn't think to check it for a sign that something had gone wrong with my booking. Why not call or email me? I gave them my phone number and email address. In the end of the day (or rather in the middle of the night) all of that is just splitting hairs. Crown Sea Hostel should never have taken a reservation for a room that doesn't exist. The best I can say about Crown Sea is that it might be a decent hostel. I just can't tell you what it's like to stay there. I will never know.