Masuolabulaiman
August 23, 2023
As an excellent boutique hotel, it should provide customers with professional and thoughtful services and leave customers with a wonderful stay experience. However, this hotel that I chose did not live up to expectations in terms of service.
First of all, when checking in, the receptionist had a bad attitude. My reservation information is wrong, I reported it to the front desk
But they refused to change it, and said in a very unfriendly tone: "This is your problem, not our problem." This attitude made me very dissatisfied.
Secondly, the quality of service within the hotel also let me down.
The facilities in the room were very dated and smelled of cigarette smoke. When I
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When reporting this issue to the front desk, they did not immediately respond.
Give solution. I had to go downstairs several times to complain, and the breakfast in the hotel was also a big problem. Breakfast had very little variety and taste was very poor. And the attitude of the waiters is not very friendly. I reported this issue but management did nothing about it.
What makes me most dissatisfied is that my room cannot be checked at night
I couldn't sleep because the noise nearby was very loud. When I complained to the front desk, they did nothing. This greatly affected my sleep and greatly reduced my favorability and trust in this hotel.
Spend.
All in all, the service quality and service attitude of this hotel are outstanding.
Very bad. I spent a lot of money to stay here, only to have such an unpleasant travel experience.
Original TextTranslation provided by Google