Anonymous User
April 8, 2024
Regarding the environment, Green Mansion is a villa for sale, equipped with a renovated hotel, and the environment is more suitable for accommodation.
Noise, the renovated hotel has poor soundproofing facilities. The water splashing in the shower upstairs was very loud, lasting for more than ten minutes, and could be heard in the middle of the night. You can hear people walking and talking in the corridor across the room, and the TV is quite noisy, so it is not suitable for customers who are light sleepers.
The service is extremely poor and very unpleasant. The hotel service is the kind that is not professional in hotel service. You know, it is just a formality and many things are not considered thoroughly. For example, the check-in process is not considerate enough, the service staff teamwork is poor, the customer's impatience with long waiting times cannot be detected in time, and early detection and early processing cannot be achieved. The worst thing is that there is breakfast on the cooperation page with Ctrip, and you are given a dining card when you check in. You are not reminded that there is no breakfast during the whole process. The breakfast and meals are already on the table. It tells you that there is no meal, which delays the meal arrangement too much, even if you are in the middle. Just a reminder, you can also arrange time and so on. It's very unpleasant, but Ctrip deserves praise for providing processing subsidies in a timely manner to calm the mood.
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