Fantastic front desk service. Was a little challenging getting to the hotel from Gotanda station as we did not spot the escalator that connects the station platform to Level 4 of Tokyu Square. Instead, we exited form the ground floor of the station and ended up having to negotiate several road crossings to get to the hotel. Tip of the connection was shared by the front desk staff upon check in. Perhaps this could have been communicated to guests earlier.
Breakfast staff was rather stern when we hit the 10am mark. We had to end our breakfast abruptly as an elderly female staff came, gestured and remarked ‘stop!’ My family was taken aback. I understand the Japanese sense of urgency when it comes to time, but perhaps the staff could be more gentle especially when it comes to family with kids?
Otherwise, fantastic room, great location, value for money.