Verified traveler
August 3, 2023
When we set up our stay, we asked if they had a pool. They said yes, however they didn't mention the pool was closed. Three people gave us three different reasons why the pool was closed. One even said all pools in the whole city were closed. We picked this place because we expected to be able to swim during the day. Surprise.We stayed because we were too tired to look for something else at that time. Also our door cards malfunctioned the next. After two days of screwing around with that, it was determined the lock portion was the problem and had to be re-calibrated or something. They'd been having trouble with that for 8 months!! We also had to request two rooms together which you would have thought they would have done with a family. One room had a centipede in it. The other one had dead crickets in it. One was missing the "Do Not disturb" sign. When we asked for an adjustment, they said they had already given us an adjustment of $15.00 a day and we needed to talk to the people we made the reservations with to get a better adjustment.