Guest User
December 29, 2023
I stayed in this hotel once before and thought it was pretty good, so I booked this hotel again. The second time I stayed there, the experience was really bad. When I entered the room on the 22nd floor, I thought it was pretty good due to the floor-to-ceiling windows. I checked in at around 4pm and it was a bit hot in the room, so I didn’t care. , I went out to eat after resting for a while. When I came back, I felt that the room was still a little hot, so I called the front desk. The front desk said that the air conditioner could not cool but could only heat, and then offered two bottles of water by the way, but they did not. At that time, I did not even think about changing rooms. I thought maybe it wouldn't be that hot at night, so I kept the windows open the entire time and slept until 8 a.m. I was woken up by the heat two or three times during the night. In the winter, the room was surprisingly stuffy with no air conditioning and no blankets. I called the front desk around 9 a.m. On the phone, the front desk said that they had changed rooms, but they were about to check out and they didn't change. Then they asked the front desk to send two bottles of water. It took half an hour and another call before they were delivered. It was not easy to wait in the elevator and the staff was very mixed.
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