Novotel Hotels & Resorts

We had a very pleasant stay at Novotel. The location was fantastic with easy access to the MRT and also to the key sights! While we had a small encounter with one of the front desk staff on the morning when we had to go off early on a day trip to Luoyang, the staff have been hospitable and would go out of their way to help us. We are particularly happy with the lady in the restaurant and the staff within the restaurant. Always ready with a smile! Would like to give an excellent review for 小任, the housekeeping staff who cleaned our rooms daily! There was an evening when we returned to find that she had taken the initiative to wash my socks for me. I was pleasantly shocked by the gesture! There was no need for her to do so, yet, she went out of her way to make us feel at home! Thank you Novotel! We would definitely choose to stay with you again!

Great place to stay. The location is super convenient. The counter staff very friendly. And the most I like is the free laundry services.and everyday there’s free flow bottle water provided .

Location close to the bell tower is excellent. Room is spacious and well appointed. Laundry facility is great.

I am extremely impressed and happy with alot of great things staying at Novotel Bell Tower Xian. 1.Awesome location, right outside is Zhonglou station and nearby is Bell tower, there are malls and many eateries nearby too, just need to use underpass to get to the malls. 2. very helpful and friendly service staffs and the cleaning staff. I noticed the cleaner has very good observation, for e.g. I didn't bring my toothpaste so I had to open 1 packet of toothbrush set just to use toothpaste, i went out for the day, my room was cleaned when I returned, I noticed the cleaners placed 2 pieces of mini toothpaste for me at the sink. :) 3. when I ordered delivery items from mei tuan. the counter staff sent to my room using their robot, which is such a cute sight. 4. the breakfast spread are rather decent 5. Hotel is generous with drinking water, alot of hotels in China seemed to have a capped limit in providing drinking water bottles per room day. but this hotel really surprised me. 6. love the convenience of self service laundromat at the hotel too, really convenient for me. I would love to stay at this hotel should I travel to Xian again! thank you so much!

Very clean and spacious. Bell tower is just round the corner along with many eateries as well.

+ : - The location is great. - The bed is comfortable. So so : - Cleanliness. - Service.

Arrived late (wee hours) due to my flight and upon arriving in the hotel, was met by a very rude security who does not allow our cab to alight us beside the hotel but rather a distance. Found out that the security does not work for the hotel. Upon check in, the staff was rather impatient as it was the wee hours but they did service recovery very quickly. Very clean rooms and staff was exceptionally friendly helping with the navigation, especially Wison, who was so patient.

Good location near Metro station Zhonglou

The location is amazing, 2-3 walk to Bell Tower and 1 min from subway. The room is very clean, new, and big! Front desk also really helpful! I would like to recommend this hotel when you visit Xi’an next. Its Awesome