There are not many opportunities for five-star accommodation in Xinjiang, and many places that pass by are not five-star, so I stopped in Yining and booked this well-rated hotel early, but I was still a bit disappointed.
In terms of location, self-driving is okay, because the hotel does not carry the city, it may be inconvenient if you take a taxi. In addition, self-driving also has a problem. It takes a lot of time to go through the city on the highway, so the hotel is not a good choice in terms of location.
The hotel environment is its selling point, garden style, more suitable for meetings.
There are not many types of breakfast, which does not meet the five-star standard, and the dining place is very small, and it must be difficult to sit during peak hours.
The key unpleasantness is that when we checked in, we booked two rooms. One of the rooms was not cleaned, the trash can was not cleaned, the sheets were wrinkled, and the wet towels on the bedside were not set up. Obviously, we checked in without finishing, and after calling the front desk , The solution and attitude are also very problematic. It is enough to help us dump the trash can, and that the cleaner must have forgotten it, and there is not even an apology. We proposed to change the room, saying that if the room is full, we can't change it, but at most we will change the sheets. How can we deal with the problem like this? A resident, seeing so many obvious traces in the room that has not been cleaned up, is more than ten o'clock in the middle of the night, and can’t move in and can’t rest. At most, change the sheets? This is not like the attitude that a five-star hotel should have. So I called Ctrip immediately, and I wanted to praise Ctrip. It was very fast in the middle of the night. I contacted and changed the room in ten minutes. I also tried to get a gift of fruit. I moved to the new room after 11 o’clock, which was considered a smooth solution. NS.
In summary, the hotel hardware is not bad, but the service is not good.
Original TextTranslation provided by Google