Galaxy, BW Premier Collection

Lovely hotel, friendly staff, perfect holiday, food was delicious. The distance of the hotel from the airport was very good. We rented a car and traveled the island in one day and we can see many natural beauties. Many thanks! And finally we were lucky and saw a baby turtle:)

Very recommend this hotel! Beautyful beach bar, restaurant and good offer for meals and drinks. Beach bar is modern and cheap and service is on very high level. Special praise for Erisa from bar 🫶🏻 She is the best Greetings from Serbia, we will come back

Chose the Galaxy Hotel to spend my wife's special birthday, won't mention her age. We came all inclusive and haven't been disappointed in any department, nothing is too much trouble for the staff who are so courteous and helpful and always smiling. The hotel has a private beach area with plenty of sun loungers, a well stocked bar with plenty to choose from. The hotel Manager and his staff added a personal touch on the evening of my wife's birthday by presenting her with a birthday cake. Great hotel for couples, families and all age groups. First class 😊 By the way she was 70 🤣🤣

Galaxy Hotel is a great place to stay in Laganas. It’s right on the beach and only a 5-minute walk to the party *****. One of the best parts of our was meeting all the brilliant staff, they are all very friendly and helpful. A special mention to the hotel manager, George, who was very accommodating, personal and friendly. As part of the all-inclusive package, we were able to enjoy endless delicious cocktails throughout the day; either down by the pool or up at the rooftop bar. The rooftop bar is a brilliant place to begin a night out, the bartender Mikalis is hands-down the greatest bartender I have ever met, he is very talkative, fun and charismatic; he will ensure you have a great time (and he’ll make you some sublime cocktails). The rest of the hotels facilities are also great, from the pool to the restaurant. I would definitely stay here again and recommend it to anyone looking to stay in Zante.

This was not our choice of hotel, Tui changed us here at the last minute. This is a very honest review of Galaxy Beach Resort. Upon arrival the reception is very clean and swift booking in, very friendly receptionist ( lady with short hair ) Room is clean, bathroom is very small but clean and complimentary toiletries which was a nice touch. The room was cleaned each day to a good standard. The pool is clean with a good bar area and lovely being right on the beach. One annoying problem is having to pay for the sun loungers on the beach we didn’t bother and went back to the pool. You would assume this was in the cost of the holiday. AI drinks were good, but no cider available. The food…always tepid but there is a microwave on hand…not ideal. Hubby is a coeliac so needs a gluten free diet. None of the food was labelled so had to hunt a waiter to ask. This was annoying as we felt it was unacceptable hanging around the kitchen doors while waiting for reply. We did address this with reception ( long haired lady )who very angrily told us we should have emailed and told the hotel, we explained about our hotel change and she passed us to the manager. He was reasonably helpful and promised hubby lots of choices and to ask for him personally next meal time, which we did and he wasn’t there! He did later come and find us to see if everything was ok, but didn’t follow our food issues up any further. Because of this we ate out when there was poor GF options available. Overall this is a nice hotel, in great location, improve the food it would be so much better

We had completely managed our expectations due to it being end of season and having read reviews on here but goodness me there was no need! We have just had a wonderful week at the Galaxy Beach Resort. The staff were amazing, from lovely Evie and Sonia on reception, to the smiley cleaners and especially the wonderful Esmerelda in the restaurant and Daniella at the pool bar who both made a huge fuss or our little boy and looked after us beautifully. The rooms we had were perfect with the most incredible sea views, it was always brilliantly cleaned and just what we needed. The food we were also totally impressed by, ok it’s not super hot but it always tasted fresh and made well. We definitely enjoyed our special holiday in Zakynthos and wouldn’t hesitate returning to The Galaxy.

We don't understand the negative reviews written about this hotel, we have never stayed anywhere as a family where we felt our happiness was put front and centre like it was here. Due to food allergies and dietary needs communication was established with George the manager before flying, who quickly assured us that as soon as we arrived our needs would be noted and met, and they certainly were! Dinos the chef came out to speak to us every night about meals we could eat or what he could whip up in the kitchen for our daughter, and Esmeralda was extremely helpful in the morning and lunch time slots to make sure we had what was needed both always with a smile and a hello. The food is amazing, the variety was fantastic and nothing was too much, we didn't ask for anything special but I'm now slightly addicted to the fritters Dinos cooked up! If you are a vegan, the food they provided - the burgers, fake chicken, kebabs etc was way better than what is available in the UK supermarkets. They provided dairy free butter and cheese and always showed us the packaging to double check. Grateful to George for the supermarket runs! The hotel is very clean and maintained to a high standard, the majority of the staff are so lovely, polite and welcoming, and learning a few basic greek phrases such as hello and thank you just seemed to make their day. The pool and beach areas are fantastic, even if they were busy it wasn't long before beds became available. Inclusive drinks were good, including the beer. Evening entertainment was brilliant and the social areas outside and the rooftop bar were comfortable and always clean. The town is a short walk down the beach (got lost trying to go down the roads, use the beach to the main ***** then head up). Again this hotel was a fantastic stay, George and his team made us feel like family visiting - and honestly what more could you ask for. N.B. If you are reading this from the UK thinking of booking with TUI - please don't. They were abysmal from start to finish, from check in (one staff member 300 people to check in) to return, TUI were a waste of money, and the days they book you into the hotel make no sense, as a family we had to pay for an extra day as our pick up was 3am and check out was 11am the day before - this is not the Galaxy's fault, but TUIs and they don't listen nor care, Zante airport was full of disgruntled families and travellers from all over Zante 100-200 euros out of pocket because TUI couldn't organise a drink in a brewery. There were no reps around, and the reps available on the app were robotic and the most non empathic people ever communicated with. JET2 were seen at the hotel a few times, book with them. As a family we loved our stay at the Galaxy, George and his team, including Dinos and Esmerelda made our stay an unforgettable one.