Poh Tim Chye
August 23, 2023
1/ 1st impression: During check-check and asked for late checkout but was told not possible but later given late checkout but the front desk staff told me for exchange to give her good commend for her service which I neither agree nor disagree because I don't trade for service.
2/ The Breakfast was horrible and all utensils were no display or available; forks/spoons/chop-sticks on table. Nothing else. Asking for coffee spoons but given soup spoon and after some times then get it, then was told they actually provide sticks but only 3rd day then I found out they kept in the drawer.
A lot pf tour groups and you hardly can get the food, all are empty. Fighting for food with tourists and the food quality is bad and salty like eating salty........
3/ couldn't get good wifi and was given another small touter after midnight after a lot of checking and debate; though the IT manager is kind enough serve late night, but I think the hotel need to enhance the wifi service for business guests.
4/ Room cleaning was good though they missed our to top-up one of the day, but overall good.
5/ Disappointed there is no in room service manus for the food.....
6/ The hotel staff used my person data to contact me for rating their service after I checked out this is very bad indeed.