Can anyone use Hanting's front desk service? Aren't you afraid of ruining your business? The front desk clerk who was on duty after 22:00 on August 5th definitely gave a bad review. This front desk was expressionless, cold as ice, and cherished words like gold. From the moment our whole family entered the store to the time we all checked in, he was always expressionless and cold as ice. I asked the 7-year-old girl who had been holding her urine for a while after entering the hotel to find the location of the public restroom in the hotel. She went back and forth to the front desk three times to find it. After three inquiries, the front desk just said "On the left hand side on the second floor" and "Yes, on the left hand side on the second floor." "side" and "there is a sign on the second floor". In the end, I finished the check-in first and took the children into the room to solve the problem.
During the whole process, no matter how anxious we were, the "beauty" at the front desk always kept her face as frosty as ice, rolled her eyes at us, and didn't bother to say a word to us.
The child was in a hurry to urinate, but the front desk kept asking us to provide the child's ID card to check in. We were in a hurry to find the toilet, and she just said, "If you don't provide it, check out," without even one more word of explanation. It's really hard to explain. , does the front desk also have a grudge against the hotel owner? Isn’t this destroying the Hanting brand?
I came to Zhuhai a thousand or two thousand miles away and got so angry on the first day. If it hadn't been almost midnight and the children were very tired from the bumpy journey, we would have checked out immediately.
Original TextTranslation provided by Google