We were absolutely blown away by the service our favourite hotel provided. Having to head for home 2 days previous to our original plan. Unfortunately the Ibis in Bourges was fully booked.Nevertheless Shannon, the hotel receptionist, bent over backwards to help us online, via email. She rang other hotels to see if they had vacancies and finally, thanks to a cancellation, managed to book us in… at the time we were travelling from the Pyrénées. We were absolutely delighted with the service! Thank you so much again Shannon! You were an absolute star!