First let me start by saying when you stay at this hotel make sure you book a room on the west side of the hotel, floors 6 and up. When we just arrived we got a room on floor 5 (a budget room, so just pay a bit extra for a better room) and it just didn't feel clean and the toilet didn't work, but the staff were so nice the upgraded our room to the 7th floor and the room there were clean, spacious and really nice.
The staff helped us with everything during our stay, and organized a taxi for us at 4:30 in the morning and they could speak some English
Overall I'd say this is a great hotel to stay at when traveling to stay a couple nights.