I checked in and went to the room with my family to find that the dresser was broken, there was a fist sized hole in the bathroom door, the tv did not work, there were several cigarette burns on both of the comforters (in my non-smoking room), and the place was generally unclean. I talked to the front desk a couple times on the phone and they were supposed to send someone to look at the tv. About a half hour later after no one showed up, I decided we weren't staying and went to the front desk. I told the person at the counter about all of my issues and asked about a refund. She stated that I would need to go through my 3rd party to receive a refund, so I contacted them the next day. Their response was to reach out to the hotel so they could be refunded and in turn refund me, which the hotel ultimately denied because I had canceled outside of their cancelation policy. Obviously I was outside of their cancelation policy because I didn't see the condition of the room until after I had checked in. Bottom line is that this hotel did not treat me fairly and I plan to continue pursuing a refund while hopefully never staying at a Quality Inn again.