Everything was absolutely wonderful! We checked in Saturday, I requested an early check in for noon, but bad weather delayed that, we did arrive around 1:30ish pm and the lady explained they were fully booked night b4 so our room was not ready... my Mom had a discreet accident and when i explained my Mom needed to shower b4 the 3pm show we had tickets for (we drove 6.5 hours) at the levoy theatre, she promptly got housekeeping to ready a room for us. Absolutely lovely lady! Thank you for your prompt attention and caring demeanor... it meant the world to us. My Mom had the best time at the show, and you made sure she wasn't embarrassed! Thank you 😊