Hotel Diego de Almagro Osorno

I stayed at this hotel because I was close to the U de los Lagos, so I only had to cross by footbridge. The room is spacious and clean. Breakfast buffet. Transportation passes outside if you want to go to the center of Osorno, it is just a few minutes away.

Excellent location to come by car or rent it, I do not recommend it without a car. There is a fairly steep climb of about 100 meters and it is one km from the center. The rest is very good. Breakfast very good

I received this wedding gift from my parents, the hotel was good but they told us that we could have a heated pool and sauna, which was not effective. Apart from that, the breakfast service was poor and they did not give us any attention because it was our wedding night and even more so since it was the night of Valentine's Day, it was a disappointment.

Our reservation was made in writing by email. From the start, we found that the "central" national reservation system is not the best, since only the top owner of my reservation email was sent to the destination hotel from the headquarters, therefore, my reservation was made. not in my name, but in the name of my wife (?) who I named only, because I traveled with her. The receptionist on that shift, at noon, Saturday, November 5, 2022, did not know my name nor that I was the one who had made the reservation. I mean, my reservation in writing and in advance, was not received completely and in a good way, at the Diego de Almagro hotel in Osorno (?) Then, when we arrived, around 1 pm, the receptionist, like, got upset because We arrived at that time, as my wife was going to lunch, almost in front of the Hotel, at the Osorno country club, to meet with her classmates from the German school in Osorno... She told us that the Room was not yet made up and we had to return at 2 pm. All this, in a tone, I repeat, like an angry guard... We believe that this young man, on that shift, at the reception of that hotel, deserves to be given an urgent course in customer service, listening to customers, visualizing their concerns, manners, empathy, experience in hotel service, ontological coaching, etc, etc etc. We want to state here that we, normally, in all our trips throughout Chile, in Arica, Iquique, Coyhaique, Puerto Montt, etc., use this hotel, therefore, something similar has never happened to us. It is a specific case, although very unpleasant, since the receptionist is the face and "official welcome" of the hotel. It is the inaugurator of the "experience" that we will live throughout our stay... and his tone and his chosen words were very basic and unpleasant. My wife, upon arriving at the hotel, wanted to rest a little, changed her jacket, for her lunch, which was at 1 pm, had a touch-up, etc... The receptionist never asked her if she had any order. He only limited himself to imposing the hotel's rules... My wife and I think, based on our own professional experience, related to tourism, hospitality, service, health, teaching and communication, that the reception given to us, for That receptionist had a negative impact on our experience throughout that Saturday in Osorno, until the other Sunday when we paid and left... Finally, we want to make it clear that the food service served me very well during my lunch. of that day, Saturday, Nov. 5, at approximately 2:15 p.m., when my wife was sharing with her classmates... As compensation: We sincerely await a response from the general management at the national level and the reservation management of the Diego hotel of Almagro Chile, to modify our opinion and decision Atte.,

A modern two-story building without any elevator. We hope that all travelers who visit the place carry their suitcases since it does not have an elevator or bell service. It doesn't deserve the 4 stars it gives itself. It is a 2 star roadside hotel at most. The front desk service is terrible, in keeping with its false pretensions of luxury.