Upon entering hotel you can tell it’s very nice and welcoming. My reservation had not been made by clerk working day of booking, the kind lady helped me set up a room and assured me she would follow up with the person on shift as she was concerned about us having to wait and wanted us to be comfortable. Great customer service! Hotel room was great, beds oh so comfortable. Bathtub had a minor maintenance issue ( faucet and shower run at the same time). Over all great stay!